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Know What Your Customers Feel and Why They Stay or Leave

Analyze millions of conversations in minutes and surface the “why” behind churn, loyalty, and NPS, so your team acts faster. Observe the competition and gain new strategies.

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Success?Stories

Use Consumer Opinions To Drive Growth

Create your VoC dashboard in minutes:?connect reviews, calls, chats, surveys or upload files.
Get instant AI insights: themes, emotions, and root causes of churn & loyalty.
Receive prioritized, strategic actions with expected impact on retention/NPS.
Sync tasks to Jira/Asana/Trello to track fixes and measure lift automatically.

Your DX Score—And How It Stacks Up

Estimate your score from millions of real opinions. Understand the drivers, not just the number.

Compare with category leaders
Find the issues hurting churn & NPS most
Get a ranked “Next Best Actions” list
Sync to Jira/Asana and measure results

Benchmark Your Brand

CX leaders choose Pivony to close the Empathy Gap

"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."

Hande Kozlu Gültakan
Head of Customer Experience,Vodafone

Private +?Public Data Streams

No-code. Start instantly to capture actionable insights.

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The Agentic AI for Customer Journeys

Pivony steps in at the right moment of the customer journey:?Reaching out, understanding the experience, and triggering the right next action.

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Trusted By

Liveboard by Pivony

AI generated summaries, highlights, brainstorming ideas and more. This will transform the way how the entire organization takes care of its customers.

How it works

Use cases

Discover the use cases

Competitive?Intelligence, Customer Experience Analytics, Brand Reputation Analysis and more..

Brand Reputation Analysis

Campaign Strategy

Features

Benefit from All Platform Features with a Yearly Membership

Maximize the impact of consumer data by getting insights through self-service platform.

Use Customers Data To Drive Growth

Create a dashboard with preferred data source
See overview of your analyzed data
Ensure data continuity with dynamic dashboards

Detect Trends & Observe Anomalies With Topics

Discover AI generated topics
Explore key trends of your industry
Create custom topics with your own rules

Customer-Centric Organizations

Establish team KPIs from multi-channel customer feedback.
Track performance trends.
Receive anomaly alerts.

Broaden Your Team's Horizon

Create teams and share insights, dashboards, KPIs
Fully adjustable Team KPI view for every team
Manage teams, accounts and
quotas dynamically

AI in its Roots

AI-generated root-cause analysis and recommendations integrated with task management systems.?
Track trends and see how many people may be affected.